This article is intended for business owners who have access to customer satisfaction data but aren’t sure what to do with it. We’ll show you how to turn data into a strategy that changes the rules of the game in your favor. Entrepreneurs and marketing managers often invest in resources to measure both customer satisfaction and loyalty. NPS, CSI, feedback, [...]
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Marketing research has undergone a significant transformation. Five years ago, for many companies, marketing research seemed complex, time-consuming, and expensive. Today, however, the situation has changed. Technology, digitalization, and evolving customer behavior have created a new reality—research is now easier to conduct and more accessible in terms of investment. If your company has never conducted research or hasn’t done so [...]
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In today’s competitive environment, a company’s success is closely tied to its ability to understand and sense customer needs and adapt to market changes. Research is not just a “luxury” tool — it is a strategic instrument that helps make empirically grounded, confident decisions and build sustainable relationships with customers. What are the benefits of conducting research? Reduced risks – [...]
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Myth No. 1: “Research is too expensive.” Truth: Research should be viewed as an investment, not a cost. It helps you avoid mistakes that can end up costing significantly more. Example: A manufacturing company considering the purchase of a new production line decided to test how potential customers would react to design changes resulting from the new line. The test [...]
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